8, 2003
Dear Customer Service Representative,
I am writing to comp[ain about the bad delivery service of yourcompany.
The IBM Desktop computer we ordered from your store two weeks ago finallyarrived yesterday. There were not any signs of damage to the packing case atall, but when we opened it, we found, much to our surprise, that the back coverhad been cracked and the screen had been scratched.
In view of this, I have decided to make a formal complaint against yourdelivery service. I sincerely hope that you will replace this computer as soonas possible. If this is not possible, I will have no alternative but to insiston a full refund.
I would appreciate anything you can do to help us in this matter.
Yours truly,
(Signature)
